Claim Form

If you have purchased directly from aspen-creative.com within 90-days please use our claim form below and our team will gladly assist with your issue.

We do not accept any claims for damaged or defective items purchased from another site, we kindly ask for you to reach out to the customer support team of the site you purchase from.

If you are missing parts from an item purchased from another site, we kindly ask for you to reach out to the customer support team of the site you purchased from first. If they are unable to assist, you are welcome to fill our claim form within 10-days of delivery and we will notify you of the options available to you.

Please note that replacement and shipping fees may be applied to all items purchased outside of aspen-creative.com.