Return, Damage, Defective, and Replacement Policy
30-DAY RETURN POLICY
We offer a 30-day return policy from the date of purchase for items bought exclusively from aspen-creative.com. If you wish to return your purchase within 30 days, simply fill out our Return Form. We are unable to accept returns after the 30-day window has closed.
We offer a 30-day return policy from the date of purchase for items bought exclusively from aspen-creative.com. If you wish to return your purchase within 30 days, simply fill out our Return Form. We are unable to accept returns after the 30-day window has closed.
For standard returns (buyer's remorse, changed mind), you are responsible for the return freight charges. Please ship the item in its original carton and packaging materials to ensure a safe return. All shipping charges on original purchases are non-refundable, and a 15% restocking fee will be applied to all returned goods. We highly recommend insuring your return package for the full purchase amount; if the item is damaged during transit back to our facility, we will be unable to issue a refund.
DAMAGED, DEFECTIVE, OR MISSING PARTS
If you receive an item that is damaged or defective, we reserve the right to provide either replacement parts, a new model, or a full credit to rectify the situation.
To ensure the quickest turnaround for purchases made from aspen-creative.com that arrived damaged, defective, or incomplete, please fill out our Claim From As soon as the request is submitted, we will begin the claim process.
PURCHASES FROM THIRD-PARTY SITES
We do not accept claims for damaged or defective items purchased from external retail websites; please reach out directly to the customer support team of the site where you made the purchase.
If you are missing parts from an item purchased on another site, please contact their customer support team first. If they are unable to assist, you may fill out our claim form within 10 days of delivery. We will evaluate your request and notify you of available options. Please note that replacement and shipping fees may apply to all items purchased outside of aspen-creative.com.
WRONG ITEMS RECEIVED
If you receive an item different from what you ordered, please contact us at customer.support@aspen-creative.com within 7 days of delivery with your order number and clear photos of the incorrect item and the shipping label. Once verified, we will provide a prepaid return label and issue a full refund (including original shipping) or ship the correct item at no additional cost to you. Please do not ship items back using your own shipping method without contacting us first, as self-paid shipping fees cannot be reimbursed.
CONTACT US
Phone: 909-467-8048
Email: customer.support@aspen-creative.com